Certified Contractors Network

Cindy Cordosi – Clark Adams Co.
Cindy has expanded her role in our company this year. She has taken the lead in researching new marketing venues and actively negotiated deals on those marketing items. She has also managed our fledgling call center, monitoring incoming calls and how we respond to inquiries. Cindy also took over the managing of our events this year after the departure of the previous event manager. This is all in addition to keeping us financially afloat using the QuickBooks program as our bookkeeper. She is an indispensible member of our team!  Nominated by Clark Adams

Kathy Fraizer – Dial One
In order to achieve its plan this year, it was critical that Dial One increase its installation capacity. Kathy did a great job hiring an excellent crop of new employees that have been able to come on board and help bolster our existing production staff. She also was able to recruit and hire an experienced and effective call center manager and staff that is making a big difference in managing company leads and maximizing the potential of each and every lead by following up on each lead and holding sales reps accountable and identifying rehash opportunities.

In addition to these 2011 accomplishments, Kathy has helped shift existing personnel around getting the right persons in the right seats on the Dial One bus.

She also manages our relationships with outside vendors such as health insurance, liability insurance, workers compensation insurance and safety vendors as well as payroll. She can always be counted on to have the company’s and employees’ best interests at heart.  Nominated by Charlie Gindele

Tracy Gelb – BURR Roofing-Siding-Windows
Completing four years as Office Goddess at Burr, Tracy continues to expand her role, completely assuming day-to-day operations management, allowing me to work ON the business. She has developed dual roles: Office & Production Administration Management. To do so effectively she has learned to delegate more responsibilities to her 2 direct reports. Tracy truly cares for Burr, as if it were her own company. When Tracy speaks, the Team listens!

Tracy has embraced the important responsibilities associated with Managing the Administration of the Production Process, careful review of each & every job file: coordinate pre-construction process with Operations Manager, multiple supplier bids for every project.

When first interviewing, she asked what we were looking for. We replied “”someone with a big red S on her chest.”" She arrived at the interview with a big RED Superman logo on her portfolio. As a team member she has continued to more than fulfill the role of SUPER Team Member.  Nominated by Bob Priest

Jason Gordon – Roofmax
This past year Jason has revealed skills and talents that we were not aware of. In a year where there seemed to be one obstacle after another, Jason stepped up to the plate and has become a pillar of strength to our organization.  He is not only doing a great job of keeping the office running smoothly; he is also the liaison between production and sales, which is no small task. All employees see Jason as a resource they can count on.

During this difficult year Jason successfully trained new office staff, he has also streamlined old processes and procedures which increased the efficiency within the company. We are extremely grateful for his dedication and support throughout this last year.   Nominated by Timme Aikele

Maggie Kelley – Capizzi Home Improvement
There is one major reason as to why Maggie has not only won Rookie Office Manager of the Year and Office Manager of the Year in prior years, and continues to receive so many nomination letters written from the staff at Capizzi Home Improvement, and that is, simply put, she has earned it!  And, she continues to, with the same hard work and dedication to her responsibilities as Office Manager and to all of those who rely on her since she first started.

Maggie is, among other things, the go to person for me and many others in our company.  If you need to know something or need help, Maggie is on top of it, with what seems like endless amounts of energy.  Her work ethic and commitment to me and the company in order to accomplish all that we do around here in our different business endeavors is vital to our continued success.  Maggie has great involvement in Capizzi Home Improvement, Centerville LLC (our real estate rental business), and Mediterranean Management Corp. (our Florida rehab business) and is constantly juggling a lot of balls in the air to support those business needs.

It takes a special person to handle the vast amount of different business activities and Maggie, as our Office Manager, fits the bill.

Thank you Maggie for all that you endure for me and our business!  Nominated by Thomas Capizzi, Jr.

Karly Larsen, Rain Gutter Specialties
Karly joined us about 2 years ago at a turbulent time. We were unorganized and were not following the systems we had in place. We were super busy and were a mess. Karly jumped in with both feet and went to work. She has done everything that is asked of her and more.

She has implemented our systems as well added several new ones. She goes above and beyond and has whipped us all in shape. She has made our office a well oiled machine. She is constantly fixing and tweaking things to make us better. We are so grateful to have her and she is the foundation to our company.  Nominated by Tim Brown

Edgar Morales – Istueta Roofing
The office manager position is, by far, one of the most arduous positions in any company. With that in mind, it is no small feat that Ed, our Office Manager, was exemplary in his execution of his managerial duties this past year.

He manages our lead flow and sets up appointments for our sales department.

He manages the sales reporting and makes sure we are keeping good sales behavior.  Ed answers the phones, handles day to day issues not only with our clients but with our sales staff.

Ed has this uncanny ability to assist difficult customers with any issues, while at the same time complying with the company policies and keeping the integrity of the company intact.

He goes the extra-mile to make sure that our customer’s initial contact with Istueta Roofing is a pleasant and helpful experience.   Nominated by Frank Istueta

Corrin Roach, Opal Enterprises
Corrin is great.

Corrin’s belief in Opal Enterprises radiates through her daily attitude that she brings with her every single day. Do not let me forget to mention that she has not missed a single day of work this entire year!!

Corrin is the best person to “”bounce ideas”" off and help me formulate structure to a need we are constantly finding in the office. There are always new forms or new ways she devises for us to handle office procedures!

Corrin’s cool head deserves an award in itself! Her ways of handling internal and external conflict is a skill I admire and adore! She is wildly skilled at dealing with complicated city inspectors and permitting offices!

Our Corrin has high standards and help me communicate to the rest of the company…that less than the best we can do…is just not cool!

Corrin fights for the best prices when we deal with vendors, she stands up to customers who want to get free work. By all definitions, she is our RIGHT HAND woman and would not be happy without her!  Nominated by Tara Opalski

Terri Rogers – Rogers Roofing
Terri does the work of at least 3 people every day. She is our marketing department, HR person, accountant/bookkeeper, receptionist, problem solver and sometimes internal psychologist! And for over 20 years has been doing this work with a smile on her face. (Even though I know there are times when she is screaming on the inside!)Our customers always speak so highly about the nice young lady who answers the phones. I can’t imagine where our company would be without her.  Nominated by John Rogers

Terri again continues to amaze everyone that she comes into contact with. Here are her duties, she is the first person that a customer has contact with every person is greeted with the same professionalism weather they are calling for an estimate , asking a question, or filing a complaint, sometimes the solutions to a clients problem are solved at her desk. She sets the schedules for six sales personal, she handles all insurance for the company and for our employees, she handles payroll, 401k plans, sends out all bills, balances the books, works with our account, work with our it rep, the act rep, and still finds time to work with our president on advertising, and each day she still has that smile. For 15 years she has had one objective to make her part of Rogers the best it can be.  Nominated by Ed Rogers

Suzanne Trimp, Fick Brothers Roofing & Remodeling Co.
Suzanne is a real team player and the customers think she is great. Plus she is always willing to answer any question that someone has.

Suzanne this year not only changed jobs herself but showed Stevie how to do her old job. She never let her work suffer from the change of jobs.  Nominated by Mark Fick

Jen Wilson – Integrity Roofing
This year our sales have increased 25%. With that much growth comes a lot of problems for admin. Even though the office has been busier than ever, she has managed to find time to transform our office from a disorganized disaster to a consistent, professional workplace.

This year she has attended the Business Operations Boot Camp and Business Planning Boot Camp and has made fantastic headway in implementing what she has learned from CCN!

For the first time, Jen is managing office staff and is hard at work training our processes and procedures.

Thank God we have Jen on our team!  Nominated by Chris Dunn