Why Choose a CCN Contractor?
By the Numbers
Why CCN Members?
Improving Customer Satisfaction
Home improvement and construction is the industry with the second highest amount of complaints each year, and it has been holding this position for over six years. Most of these complaints are related to shoddy work and failure to start or complete a project. For this reason, Certified Contractors Network is committed to providing contracting companies with the resources and training necessary to learn how to provide their customers with a superior home improvement project experience.
Measurable Quality Difference
Qualified Remodeler and GuildQuality conducted surveys on behalf of Certified Contractors Network of homeowners that hired CCN contractors. They questioned CCN members’ customers about the jobsite cleanliness, timeliness of project completion, expectations met, and contractor to customer communication.
In every one of the five categories, CCN members received higher satisfaction ratings than non-CCN contractors. The exact percentages of satisfaction levels can be seen in the charts to below.
CCN Contractor Customers Surveyed
Compare the satisfaction levels of consumers who used a CCN member contractor and a non-CCN member contractor.
When making an expensive decision like choosing a contractor for your home improvement project, is choosing a
non-CCN member contractor a risk you can afford to take?