Ever have an installation go well but the relationship gets ruined because of a miscommunication with the homeowner? Or have something go wrong on a job because sales made a verbal promise that was never communicated to the installation crew?
Most customer complaints arise during the dead time, from the time of the sale to when their job is completed. The reason — because this is when most contractors drop the ball, leaving the customer feeling forgotten, or even misinformed. The lack of a proven communication process with your customers hurts your bottom line with bad reviews and losses in referrals or repeat business. Once they write that first check they expect something from the contractor: quality communication.
CCN’s Executive Business Coach Troy Timmer and improveit 360’s Communications Director Tim Clark hosted a live workshop last Wednesday showing how to create a process for clear communication with your customers and employees to help you earn more.