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Is your office staff ready to desert you? Are you pulling your hair out trying to keep your customers happy and your staff moving in the same direction, while still keeping the lights on? It’s tough and we definitely understand. We’ve been through it before and have found some proven solutions for g...

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Employee Relations 101

You’re busy. There are teams to supervise, jobs to find, payments to follow-up with, employees to hire, and so much more. We get it. However, as a business owner, there are certain to-dos with which you cannot slack. The first rule of employee relations and human resources is one of them: documentat...

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We’ve talked (blogged) recently about our financing promise. Today, let’s talk about the way our same as cash financing works to help you build a better business. First of all, it guarantees payment for all your hard work. What’s better than that? It also increases your average job size. And, maybe...

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Is your home photogenic? If you’re looking to sell, it should be. An increasing amount of people are researching homes online prior to attending an open house. Online real estate giants like Zillow and Trulia now allow potential buyers to research home estimates, neighborhoods stats, and other publi...

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The Pareto Principle or 80/20 rule basically states that eighty percent of your energy or resources will be directed at twenty percent of your customers. Here’s the rub: What if eighty percent of your energy is going toward making twenty percent of your most difficult clients happy? It is really wor...

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When I was just starting out, I felt a certain pressure to go after every single job out there. I wanted to build a name for myself. I wanted people to see the value in what I had to offer. I guess we all want that. I guess I still want that. Certified Contractors Network Difficult CustomersBut, it...

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